Privacy Policy

Effective Date: October 02, 2024

At JAVIER ARBELAEZ ARBOLIFE ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our services, including SMS messages sent via Twilio. By using our services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, phone number, and any other personal information you provide to us when subscribing to our services.

  • Service Data: Information related to the services you have contracted with us, including transaction details and service updates.

  • Automatically Collected Information: Information such as your IP address, device type, and interaction data when you access our website or respond to SMS messages. This may be collected via cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • SMS Communications: To send personalized birthday greetings, important updates, service-related reminders, and other relevant health-related information or promotional content, only to those who have opted in.

  • Customer Support: To respond to inquiries, provide assistance, and ensure service quality.

  • Service Improvement: To analyze your interactions with our services and improve user experience.

3. SMS Messaging

We only send SMS messages to individuals who have:

  • Explicitly opted-in to receive messages from us.

  • Provided their contact information and consent during a service subscription or registration process.

  • Message Frequency and Costs:

    • We Specify the message frequency and any potential costs to the user, such as "Message and data rates may apply."

4. Opt-Out and Unsubscribe

You have the right to stop receiving SMS communications from us at any time:

  • You can opt-out by replying "STOP" to any SMS message we send.

  • Here you can also opt in/opt out https://myarbolife.com/optinoptout

  • Once you opt-out, we will no longer send SMS messages to your number, unless you re-subscribe and provide explicit consent again.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share your information with:

  • Service Providers: Trusted third-party providers like Twilio, which help us deliver our services. These providers are required to protect your information and only use it for the purposes we specify.

  • Legal Requirements: When necessary to comply with applicable laws or respond to lawful requests.

6. Data Security

At JAVIER ARBELAEZ ARBOLIFE, we are committed to safeguarding your personal information. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. If you unsubscribe from our SMS communications, we will delete your contact information from our marketing list.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information if it is no longer necessary for the purposes for which it was collected.

To exercise any of these rights, please contact us at office@myarbolife.com

9. Access and Compliance:

The privacy policy is accessible

  • Our privacy policy is easily accessible to end-users. We are Including a direct link to the privacy policy within the message flow and any related communications.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

JAVIER ARBELAEZ ARBOLIFE
info@myarbolife.com